Member Services

Full spectrum of Welcome services

Your new member has signed their contract and your sales work is finished. This is where the Travel Department's services begin. Using its automated database your new member receives:

  • A welcome email from your Club
  • A welcome phone call the day after they arrive home
  • A welcome letter with their photo IDs from your Club
  • Their Member's take-home kit, the show piece of their Membership
  • A 30-day follow-up call
    • Verifying receipt of their Member's Kit
    • Any questions regarding their membership
    • Would they like to make a reservation
"First impressions are everything"

Verification of Sale and contract

We are pleased to offer our "direct contact" sales verification service. Let our personal concierge staff ease the jitters on nervous new members, as they congratulate them on their purchase, and review the many benefits of your program. Every member enjoys hearing what a smart purchase they have just made, and to see "their" club's service is already hard at work. Many sales can be saved by taking a proactive stance in member contact. Remember you've spent your time, and utilized your resources to make the sale, and the Travel Department is there to assist you in keeping your new member in the fold by this proactive service. Just consider your current bottom line, and how it would be affected if your cancellation rate were substantially reduced.

"We take a pro-active approach with your Members"

Front line membership support and service

Give your Members the Travel Department's "Toll Free - we do everything phone number". With one simple call from your members our personal concierge department will provide:

  • Resort Reservations
  • Dues billing
  • Contract information
  • Membership questions

"Provide your members the service they deserve"

Critical situation assistance

The Travel Departments unique TRS software provides you a complete history of every request made by each Club Member. Imagine having access to a full detailed report covering every time your member is touched; each telephone call received, email, or travel request made. This type of detailed information, and record is invaluable when discussing a possible membership upgrade, or when a concern arises with a current or new member.

"Valuable information, right at your fingertips"

Sales Team Support

It all starts with your sales department. If it were not for sales, there would be no members to support and service. To that end, it is the Travel Department's philosophy to provide 110% support to your sales team's needs, especially at the point of sale.

  • Personalized collateral travel materials showing cruises and tours lends credibility to your perspective Members.
  • Take perspective Members to your "travel website", covering every aspect of travel; condos, air, hotels, cruises, tours and more. Backed by our Toll Free personal concierge service.
  • Red Phone service gives your sales manager a direct "hot line" to our personal concierge department. "Show me and I'll buy" requests at the point of sale are taken very seriously.
"Show me and I'll buy"
Covered 100% with our concierge service

Fly & Buy Programs

  • Scrutinize the success of your programs with the Travel Department's Fly & Buy software.
  • Demonstrate credibility for your Club by offering a one-stop accommodation & air travel dimension for your prospective clients using Travel Department.


Hardware and Internet Support:

Expand your communications system by using the Travel Department's hardware support system.

  • Your internet connection is only as good as its weakest link. Use the Travel Department's three T-1's bandwidth support and server bunker to assure sufficient internet connection with no down time.
  • Satellite Connection - We'll assist you in setting up satellite connections if your resort is located in rural areas, or where little or no bandwidth exists. In this day and age, sufficient and constant bandwidth can make the difference when making a sale or making your members happy.
  • Nortel Internet Phone System - extend the Travel Department's 800 "toll free" service to your own sales, marketing and administrative departments.



Policing Your Sales Team:

Let us help you keep your member base strong and happy. Use the Travel Department as another level of policing your sales team for misrepresentations and possible cancellations. Lost commissions are the result of sales people misrepresenting your product, taking their commissions and leaving before the sale cancels. The Travel Department will constantly monitor the communications with your members and report back trends of misrepresentations.

Decrease Your Cancellations:

  • Policing your sales team: knowing the Travel Department is policing each sale prevents misrepresentations by your sales team.
  • Constant communication with members: initial and continuous communication from the Travel Department gives the new members the assurance of an excellent purchase made, and that the program was presented and sold correctly.
  • Additional membership benefits: member satisfaction with the club is enhanced by the Travel Department's optional products and services. Please ask about these outstanding cross marketing opportunities.